Product scope, quantity, price, lead time and delivery or collection are shown in checkout or confirmed in a written quote. Personalised artwork is prepared from the details supplied by the customer. Where a proof is required, production begins only after approval.
Card details are entered with our payment provider and are not stored by Tiny Dreamers. Your order is confirmed once payment has been approved, or once the payment arrangements in your written quote have been met.
We use the contact, delivery, personalisation and order details you give us to answer enquiries, prepare artwork, fulfil your order and provide account access. WhatsApp updates are optional.
We only share the information needed by trusted providers involved in hosting, email, payment and delivery. Access is limited to the people who need it to complete your order.
Contact info@tinydreamers.co.za to ask about personal information held by Tiny Dreamers or to update account details and communication preferences.
Because each order is personalised, please contact us as soon as possible if something changes. Whether an order can be changed or cancelled depends on whether artwork or production has started. If an item arrives damaged or incorrect, send us photos promptly so we can review it and arrange the right remedy.